The FAQ title can be adjusted in the settings tab of the App Settings. You can also remove the title by unchecking its checkbox in the settings tab.

Yes! Users can add video from YouTube or Vimeo with ease: Enter App Settings Click the "Manage Questions" button Click on the question you would like to attach a video to When editing your answer, click on the video icon and then paste the YouTube or Vimeo video URL That's it! A thumbnail of your video will appear in answer text box

* Please see our COVID notices on what you can expect with deliveries and shipping delays.* We offer rates for inner areas of Toronto only but are happy to offer special hand delivery rates for areas outside of the inner GTA area. All orders are processed within 1-3 business days. If courier is selected we will contact your gift recipient to organize the best time for delivery as gifts will never be left unattended or unsigned for. Free pickup is available and can be selected at checkout. To see the free pickup option please enter your local address when asked for your shipping information. Delayed shipping is always available simply indicate the date you would like your gift shipped, couriered or ready for pickup. Across Canada All gifts are shipped from Toronto via Canada Post Monday to Friday. Orders that are shipped outside of GTA will be shipped within 1-3 business days. We ship Canada Post Expedited Parcel, with signature delivery which means your gift will never be left unattended and is guaranteed to be in the hands of the person you intended. Please note these are NORMAL ship times across Canada and what can be expected in areas where COVID is not as active (note shipping times cannot be guaranteed). • Nova Scotia, New Brunswick, and PEI: Approx. 1 business day • Quebec: Approx. 2 business days • Ontario & Quebec: Approx. 2-3 business days • Newfoundland: Approx. 3-4 business days • Other Canadian Provinces/Territories: Approx. 5−9+ business days United States • Xpresspost Shipping - 4+ business days We are happy to ship our gifts Internationally. If you are interested in a Pre-designed Gift or are looking for something custom, please contact us at info@blacknout.com, and we would be happy to work with you. • Large orders - Multiple boxes delivered to a single location are typically boxed together. • Special instructions - Please note that special instructions may delay your order if we require follow-up. • Multiple locations - Be sure to not by-pass the review of your cart page as that is where you will click the box and identify you are shipping to multiple locations. • Hotels & Hospitals - We recommend only shipping to hospitals and hotels in GTA as we cannot guarantee a delivery date when shipping through Canada Post. If shipping in GTA, please make sure to provide the recipient’s full name, room number and indicate if the recipient is a patient, guest or employee. • Apartments & Townhouses - Please be aware that the recipient will be called to organize courier. If the gift is being delivered to an apartment or condo without concierge services the order may be delayed until we can confirm someone is available to accept the delivery. • If you are in need of a rush gift or weekend delivery please contact us at info@blacknout.com. Rush fees apply to both rush gifting and weekend deliveries. Rush gifting and weekend deliveries cannot be guaranteed and require confirmation from us.

We are open for business and offering shipping across Canada with local Greater Toronto Area delivery or FREE pickup available at 1 of 3 GTA locations. More specifically if you select: - Shipping Across Canada - Your gift will be shipped/ready within our normal timeframes (within 1-3 Business Days). Shipping delays are to be expected, especially in areas where COVID is more active. Currently we are seeing delivery times of 2 days to 1.5+ weeks to Ontario, 1-5 days within the Maritimes and 5 days to 1.5+ weeks everywhere else in Canada when you select our regular expedited parcel. Faster delivery options available when you select Xpresspost or Priority options. Delivery times are completely outside of our control and vary city by city due to COVID-19 and we are advising all of our clients to account for shipping delays and to shop early. Please account for 1-3 days for our team to process your order. Rush options are available if you contact us at info@blacknout.com. - Pickup - You can pickup your gift please allow for 1-3 business days for our team to process your order. Rush services can be made available if you contact us. We will provide you will pickup details and instructions once your order is confirmed.